Terms of service

Last Updated: September 11, 2026

Welcome to Shomi Pets. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. General

These Terms of Service apply to all visitors, customers, and users of the Shomi Pets website.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

We reserve the right to update, modify, or replace these terms at any time. Changes will become effective when posted on this page.

2. Products and Services

Shomi Pets offers pet food, treats, supplies, and related products for sale through our website.

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information are accurate. However, minor differences between product images and the actual product may occur.

Product availability is subject to change without notice.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, cancel, or limit any order for reasons including:

  • Product availability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Incorrect customer or shipping information
  • Other circumstances that require order cancellation

If we cancel an order after payment has been received, we will issue an appropriate refund.

4. Pricing and Payments

All prices displayed on our website are subject to change without notice.

You agree to provide accurate and complete billing and payment information when placing an order.

Payments are processed through secure third-party payment providers. We do not intentionally store complete payment card details on our own systems.

5. Shipping and Delivery

We currently offer shipping across the USA.

Processing Time: 1–4 Business Days
Estimated Delivery: 3–7 Business Days
Shipping Carriers: FedEx, UPS, and USPS

Delivery estimates are provided for guidance and may be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information at checkout.

6. Returns and Refunds

Returns are accepted within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Certain products, including opened or used consumable products, may not be eligible for return.

Please review our Return & Refund Policy for complete details.

7. Promotions and Discounts

Promotional offers, discounts, coupons, and special pricing may be subject to additional terms.

Unless specifically stated otherwise, promotions cannot be combined with other offers and may be changed or withdrawn at any time.

8. Website Use

You agree to use our website only for lawful purposes.

You may not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation or security of the website
  • Copy or misuse our website content without permission
  • Upload malicious code or harmful material
  • Use automated systems to abuse or disrupt the website

9. Intellectual Property

All content on the Shomi Pets website, including logos, graphics, images, text, designs, product information, and other materials, is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, shipping services, advertising platforms, and other services.

We are not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

11. Disclaimer

To the extent permitted by applicable law, Shomi Pets provides the website and its services on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Product information is provided for general informational and purchasing purposes and should not be considered veterinary or medical advice.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Shomi Pets will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms limits any liability that cannot legally be excluded or limited under applicable law.

13. Indemnification

You agree to indemnify and hold harmless Shomi Pets and its applicable representatives from claims, losses, damages, liabilities, and expenses arising from your violation of these Terms or misuse of the website.

14. Governing Law

These Terms shall be interpreted and applied in accordance with applicable laws. Where required, mandatory consumer-protection laws applicable to your location will continue to apply.

15. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Shomi Pets
Suite 6560, Unit 3A
34–35 Hatton Garden, Holborn
London, United Kingdom, EC1N 8DX

Email: contact@shomipets.com
Phone: +44 7853 750154

By using Shomi Pets, you acknowledge that you have read and agree to these Terms of Service.