Shipping policy

Last Updated: September 11, 2026

At Shomi Pets, we aim to provide a simple, reliable, and convenient shipping experience for our customers across the USA.

1. Shipping Availability

We currently offer shipping across the United States.

Orders are shipped using trusted carriers, including:

  • FedEx
  • UPS
  • USPS

2. Order Processing

Orders are typically processed within 1–4 business days.

Our order processing cutoff time is 2:00 PM PST. Orders received after the cutoff may begin processing on the following business day.

Please note that weekends and holidays may affect processing times.

3. Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, carrier operations, weather, holidays, and other circumstances outside our control.

4. Shipping Costs

Free shipping is available across the USA on orders over $35, unless otherwise stated during a promotional period or at checkout.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information.

You can use the tracking number provided by the carrier to monitor your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

6. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

7. Delayed or Lost Packages

While we work with reliable shipping carriers, delays can occasionally occur due to circumstances outside our control, including:

  • Severe weather
  • Carrier delays
  • Holidays
  • Incorrect or incomplete addresses
  • Transportation disruptions
  • Other unforeseen circumstances

If your package appears to be delayed or lost, please contact us with your order number so we can assist you.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at contact@shomipets.com.

Please provide your order number and photos of the damaged package and products so we can review the issue and determine the appropriate solution.

9. Delivery Issues

If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

You may also contact the relevant carrier using the tracking information.

If you still cannot locate your order, contact us and we will do our best to assist.

10. Contact Us

For questions regarding shipping or delivery, please contact:

Shomi Pets
Suite 6560, Unit 3A
34–35 Hatton Garden, Holborn
London, United Kingdom, EC1N 8DX

Email: contact@shomipets.com
Phone: +44 7853 750154

US Warehouse:
30 N Gould St #40524
Sheridan, WY 82801

Shipping times are estimates and may vary depending on the carrier and delivery destination.